Payment help
Failed payment, receipt, refund or renewal question.
Help & Support
Support is for parents and guardians. We usually reply within one working day.
nexoramashroi@gmail.comAccount help
Login problems, changing your child's name, grade or avatar.
Technical support
A page that will not load, sound that will not play, or a game that freezes.
Frequently asked questions
Which grades are available?
Grades 1–4 are all available now — reading, stories, games and writing for every level.
How long is the free trial?
5 days. No payment is taken during the trial and no card is needed to start.
How much does Premium cost?
5 OMR / Month. Each month is paid manually — nothing is charged automatically.
Can my child see prices or payment screens?
Payments are made by parents only. Children never see prices or checkout.
What happens if I cancel?
Your child keeps full access until the end of the month you already paid for, and all stars, badges and progress are kept.
What happens when the subscription ends?
Premium content locks, but the account, avatar and every star, badge and certificate stay exactly as they were.
Can I use it on a phone or tablet?
Yes. The platform works on iPhone, iPad, Android phones and tablets, laptops and desktops.
I forgot my password.
Use the “Forgot password” link on the login page and we will email you a reset link.